A new study from the Blickstein Group reveals some distributing trends for law firms that represent businesses, particularly large ones. The Study is entitled Legal Service Delivery in the Age of AI. The Study was done jointly by FTI Technologies, a consulting group, and Blickstein. It looks at law department legal operations.
A Disclaimer: Sort Of
When looking at surveys, it’s always good to know the entities behind them. The questions that are asked and of who can impact the overall results. Both Blickstein and FTI are well-known and respected consulting providers and would not likely deliberately manipulate the questions or results. But it’s good to keep in mind potential unconscious bias when looking at any survey results.
So, Who Are Blickstein and FTI?
According to its website, the Blickstein Group “help[s] leading law firms, tech providers and financial players to serve as change agents for legal service delivery. FTI Technologies’ website says it “provides companies, law firms, private equity firms, and government entities with a comprehensive global portfolio of digital insights and risk management consulting services.”
Both entities have an interest in seeing a change in the legal ecosystem with which they can help companies and law firms.
The Study
The Study is the 17th annual Law Department Legal Operations Survey conducted by Blickstein and FTI. The survey obtained responses from legal operations personnel at some 83 companies. More than 60% of the respondents report directly to in-house counsel. The survey is directed toward the role legal operations play in in-house legal. Still, it has some interesting statistics on how legal operations personnel view law firms and the role AI will play in those relationships. The survey results were published in December 2024.
80% of the respondents think that GenAI will become an “essential part