So much legal technology news, I can barely keep up with it all, thanks in part to the fact that Sunday is the start of ILTACON, the annual conference of the International Legal Technology Association. Here are some of the week’s headlines.
Litera acquires Doxly. Litera yesterday announced that it has acquired Doxly, a four-year-old company founded by a former biglaw partner to manage the legal transactions. With Litera having just last month acquired Workshare, a London company with a transaction-management product of its own, Litera has now positioned itself as a leader in the transaction management space. I’ll be writing more on this later today, so stay tuned.
Payment platform Headnote now tracks client satisfaction. In what I believe to be a first for a payment-processing platform, Headnote announced this week that it has added a Net Promoter Score (NPS) tool that surveys legal clients at the point of payment and provides the firm with ongoing metrics on its NPS, a measure of client satisfaction with your services. The NPS is based on how likely clients are to recommend a firm’s services and is a metric that can be benchmarked and tracked over time. Headnote says that client sentiment is at its most authentic directly after the purchase experience, so the new tool surveys clients at the point of final payment with one question: “How likely are you to recommend this law firm to a friend or colleague?” I plan to write more about this, but in the meantime, you can see it on display this week at ILTACON, where Headnote will be at booth 910.
Automated filing of litigation emails and documents. American LegalNet, a company whose product is an end-to-end application for managing litigation dockets, deadlines and documents, has partnered with ZERØ, an AI-powered tool for managing email, to launch
