It seems like every day, there is a new vendor survey about what’s happening in the legal marketplace. Sometimes, these are designed to reveal a result that the vendor thinks will help sell its products. Sometimes, they offer beneficial and, in some cases, remarkably candid insights.
Thomson Reuters’ GenAI Study
Thomson Reuters released its 2024 Generative AI in Professional Services Survey Report earlier this week. The release coincided with a couple of new release announcements by Thomson Reuters in the GenAI space. TR has invested a lot of money in this area and obviously believes in its future in the legal ecosystem (I know. The term “legal ecosystem” is a grating cliché).
What’s interesting about the Survey Report is that, unlike surveys that confirm what the vendor wants, this one goes a little against the grain. It also seems to confirm what I am noticing and previously wrote: Lawyers just aren’t rushing—yet—to embrace GenAI.
As the TR Survey notes: “GenAI usage is not widespread among professional services…The most common emotion surrounding GenAI is one of caution and hesistance”. (To be fair, the TR Report does conclude that the industry may be on the cusp of changing its view of GenAI. According to the Report, there is a feeling of “optimism and excitement” in the legal community).
The Survey was done online; there were 128 respondents. Most of the participants were located in the US. 46% of the respondents were in law firms or in-house legal departments. Other respondents included those in corporate tax, accounting, risk, and fraud departments. It also included government employees. 46% were in law firms or corporate legal, however.
Some Key Findings
Here are some specific numbers from the Report:
35% of all respondents are hesitant about GenAI, in general; 18% of
