We all suffer daily with trying to figure out the “new normal. In the following Guest Post, Rose Jackson discusses how to make the new normal better than normal. What we can do to improve ourselves and organizations as a result of the circumstances . How we can adapt. I recently met Rose and was impressed with her insights. I think you will be too.
Rose E. Jackson, MBA, is the Chief Empowerment Officer at Professional Legal User Support Specialists (PLUSS), LLC, a technology trainer and user support professional who specializes in legal applications. With over 30 years of training, project management, administrative management, and technical support experience, Rose can assist your organization with workflow improvements, tech support, training, and technology consultation services. Rose can be reached at rose.jackson@getpluss.com or (312) 589-0962. PLUSS consultants can support all of your end-user technology needs.
Recently, a colleague informed me that the law firm she works for is just waiting to “get back to normal.” I am not sure what that means. I have had several conversations since with legal professionals that suggest that whatever the normal was will never be again.
For years, we have been told that administrative staff, especially legal assistants, cannot work from home. Apparently, that is not true. We have embraced the concept that rainmakers enjoy the biggest corner offices. But many were rarely in them. We have even accepted the idea that some legal functions cannot be performed outside of the courthouses and city halls. Yet, legal practitioners are creating virtual litigation platforms and the Supreme Court is holding oral arguments via telephone.
So, instead of pining for a return to “normal,” maybe we should create a culture and environment where all legal team members flourish. Let’s do better than normal. What can you do right